Product Return Goods Policy
Provell Pharmaceuticals, LLC (“PROVELL”) utilizes UPS Supply Chain Solutions (“UPS”) and incurs the costs for processing and destruction of eligible Products returned to UPS. PROVELL will not assume responsibility for charges incurred by customers using other return companies or wholesalers for processing and destruction, unless specifically agreed to by PROVELL and Customer in a separate agreement.
IMPORTANT STEPS FOR RETURN PROCESSING:
1. Contact Provell’s Customer Service Center at (844) PROVELL (844‐776‐8355) – Returns Department to obtain your Return Authorization Number;
2. Each Customer will need to complete the Return Materials Authorization Form in its entirety (see Appendix 1): (NDC #; Product Description; Quantity; Batch/Lot Number*; Serialized Information; Reason for Return; Product Expiration Date; Wholesaler Distributor Name/Address (if applicable); Customer’s Name, Address, Phone Number)
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